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Modern Collaboration

An on-going series of interviews with experts and thought leaders in the Unified and Enterprise Communications industry. Focused on trends, new technologies and 'buyer's journey' related topics.
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Now displaying: March, 2016
Mar 24, 2016

Every successful tech project I’ve ever worked on starts with an assessment to get the lay of the land in order to develop an effective plan of attack.  In this insight-filled interview with Joe Arena, the Senior Vice President of Advanced Services at video managed service provider Yorktel, we dig into what a video communications assessment project looks like, the components businesses should take into consideration when performing an assessment and how to take remote workers and external stakeholders into consideration when planning your approach.

We also discuss the components, such as networking, user experience, conference room upgrade path and software consolidation that are a part of most video execution projects.

Don't forget to subscribe to our podcasts at iTunes (they're great for the drive to work!) and stick with The UC Buyer for on-going insights into the way the communications and collaboration landscape is evolving. 

Mar 17, 2016

Listen to this fascinating discussion with Chip Pickering, CEO of INCOMPAS (formerly COMPTEL), the industry association representing communications and technology companies large and small, advocating for laws and policies that promote competition, innovation and economic development.  We discuss how the association has evolved to stay relevant in this hyper-evolving communications landscape, the way new technologies and business models are impacting the financial landscape for traditional networks and carriers, and how content providers like Twitter, Facebook and Amazon are participating and playing a role in growing the marketplace and promoting competition.

We also dig into the legislative and regulatory activities the association is focused on and what is happening within the FCC and Congress that is impacting the communications and internet industries.  If you are interested in where the marketplace is headed and what the playing field looks like, this podcast is a must listen.  If you want to learn more and get involved with INCOMPAS, register for their upcoming event in Washington, D.C. from April 10 - 13.

My thanks to Chip for his time and insights.

Mar 9, 2016

Deskphones have proved to be remarkably resilient in the face of a rapidly changing communication and collaboration revolution.  We dig into the reasons why in this informative podcast featuring Tom Ostrander, the president of sales for the Americas at Snom.  

 

Topics we cover include the trends that are putting the most pressure on deskphones, how deskphones are adapting and adding functionality to add value in a unified communications landscape, and the role that deskphones play for the rapidly growing remote / at-home workforce.

Mar 6, 2016

Multiple studies claim that remote workers may make up close to 50% of the workforce within a five years, and few areas have been impacted by the rise of remote workers more than the contact center. In this podcast interview with Mayur Anadkat, the VP of Product Marketing at Five9, we dig into how quickly this trend is accelerating, the challenges that workers and managers need to overcome, and the technology required to ensure remote agents are successful, among other topics. 

 

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