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Modern Collaboration

An on-going series of interviews with experts and thought leaders in the Unified and Enterprise Communications industry. Focused on trends, new technologies and 'buyer's journey' related topics.
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Mar 6, 2016

Multiple studies claim that remote workers may make up close to 50% of the workforce within a five years, and few areas have been impacted by the rise of remote workers more than the contact center. In this podcast interview with Mayur Anadkat, the VP of Product Marketing at Five9, we dig into how quickly this trend is accelerating, the challenges that workers and managers need to overcome, and the technology required to ensure remote agents are successful, among other topics. 

 

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