As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer service beyond the walls of their contact center.  In this podcast, we discuss this accelerating trend with John Cray, the VP of Product Management for Contact Center Solutions at Enghouse Interactive.  

We discuss how businesses are working to integrate UC into their customer care process in a holistic manner, the types of technological challenges that need to be addressed to bring these disparate solutions together and how contact center agents are taking advantage of these new opportunities.  If you are a business with a contact center and have deployed (or are considering deploying) UC, this is a must listen.

After years of waiting for the standard to become universal, Apple is finally supporting WebRTC in Safari and Microsoft is supporting oRTC (their version) in the Edge browser.  The era of browser-based real-time communications may finally be here.

In this insightful podcast interview with Walter Kenrich, the Director of Product Marketing at Sonus, we dig into what these announcements mean and where WebRTC is gaining grip.  We also discuss the challenges that businesses developing and deploying WebRTC apps need to be aware of, including interworking, policy and security considerations.  If you are thinking about getting going with WebRTC, take the time to listen to this podcast on your way home.

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